For customers of our PTO module.
Some email security applications will scan the contents of all inbound emails as they search for vulnerabilities or malicious content. During the scanning process, some applications will "click" every link within an email to assess the security of each link. This process can lead to a situation in which PTO request emails appear to have the Approve or Deny buttons auto-clicked before the approver ever sees the PTO request email.
If this is happening to your organization, there are two ways you can resolve this issue:
You can ask your IT department to "whitelist" or "trust" all emails coming from the @builtforteams.com domain. This will allow our emails to pass through the email scanning application without having the links clicked.
If your IT department is unable or unwilling to whitelist our emails, you can change a setting in Built that will require approvers to confirm their approval or denial. Although this adds an extra step to the approval process, it does prevent the email security application from inadvertently approving or denying PTO requests during the scanning process.
Note: This extra confirmation step only applies to approvals/denials from within an email. Confirmation clicks won't be required when approving or denying a request within the Built web or mobile applications.
To require confirmation of approvals or denials within emails:
Note: Only Company Admins and HR Admins can edit company settings. To learn more, refer to: Understanding User Roles & Permissions.
Click your company name at the top of the main navigation, then click Company Settings.
Click the Paid Time Off tab.
Click the Edit Settings button.
Select Yes to require confirmation of email approvals/denials setting.
Click Save. With this setting enabled, approvers will be required to confirm, via a second click, their approval or denial of a PTO request.
Please contact our customer success team for additional assistance.